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Customer Survey Project

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2008-03-24No history Add My version 
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We all know customer loyalty is essential to the survival of any businesses. How do we find out whether our customers are satisfied? The best way to find out whether your customers are satisfied is to ask them, that is to say, to conduct Customer Satisfaction Survey. The first important step of survey project is to design the questions and determine the scope of your survey. 
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outline 
Customer Survey Project
  Determine survey goals
  Design survey questionnaire
  Prepare Customer database
  Performance
  Phone
  Email
  Fax
  Online
  Responds processing
  Collect
  Sort
  Represent Result
  Report
  Presentation